• Providing competitive distinction by demonstrating high quality of service.

• Provides access to key markets, as many organizations in the public sector mandate that IT service providers need to demonstrate compliance with ISO 20000.

• Provide assurance to clients based on standard requirements with fulfilled services

• Enforce a level of effectiveness that enhances services and culture on an ongoing basis by integrating and implementing effective service and service management processes.

• Help influence ITIL practices to optimize resources and processes.

• Improve the relationship between various departments with better correlation with objectives as a form of responsibility.

• Establishment of a stable structure for resource training and automation of management services.

iso 20000 adalah